You need professional help or psychotherapy if you have a problem and you tried your best to solve it, but you couldn't or if you have an issue and you are confused about it, and don't know how to fix it, or if you are facing same issue with different people around you, or if the issue that you have starts affecting you physically and emotionally and affect your mood, then you need professional help.
The first session is an initial session where the therapist listen to your issue and take the history of the issue and ask you questions that help to understand what's going on in your life, then the next session you will get the diagnose and the treatment goals of the therapy.
No one has access to your file except your psychotherapist, even the receptionist do not touch your file and it all secured and locked.
To have a good benefit of the therapy, we recommend seeing the therapist on weekly basis or every other week, biased on your time and schedule. If you live outside Jeddah, you can arrange your session once a month and you can have more than 45 minute for the session.
Sure, if there is urgent thing happened between session and you want to talk to your therapist. You can call the clinic mobile and your therapist will turn back your call within 24 hour.